Mac Mail – Ghost Unread Count


So, after having the problem with ghost unread mail appearing on my iPhone, I then had to deal with this on the Mac Mail app.

This has happened before, and can usually be simply fixed by clicking on the offending folder (usually Inbox), then clicking on ‘Mailbox’ in the menu bar, then clicking on ‘Rebuild’

it takes a little while but usually resolves the issue, this also works pretty well if the inbox is showing no messages at all, just a blank window, anyway, back to the problem, so this time, this didn’t work, so I had to resort to a more drastic rebuild.

First, quit Mail

Once it is no longer running, click on Finder

then press SHIFT, CMD, G

then paste in the following location and click on Go


In that folder you need to remove all files starting with EnvelopeĀ (usually Envelope Index, Envelope Index-shm, Envelope Index-wal), normally, I move these to the Desktop until everything is all working again

Once there are no files starting with Envelope in that location, then click on Mail to Rebuild the Index, Once this has finished, your mail should be back to normal, no missing unread items.


iPhone Mail – Ghost Mail Count


Today I had an annoying problem, where the iPhone Mail was claiming I had some unread messages in my inbox, I checked thoroughly, and there wasn’t any unread mail to be found

Thankfully the fix for this is pretty simple, and is detailed below

1. Go to Settings

2. Go to Mail, Contacts, Calendars

3. Tap on your account

4. Next to Mail, move the slider to the off position

5. Power off the phone

6. Power on the phone

7. Go to Settings

8. Go to Mail, Contacts, Calendars

9. Tap on your account

10. Next to Mail, move the slider to the on position

11. Go back to Mail and once synchronised, you will have no ghost unread mail

job done