SugarSync Issues – not syncing

SugarSync is a cloud based data syncing service, similar to Dropbox, but with a higher storage allocation for a free account (5GB as opposed to 2GB with Dropbox) and a few other features which put it above Dropbox in terms of value.

For a full list of benefits versus other cloud syncing services, check out their website

But, as with any software, sometimes there can be issues, and if you run into a problem where SugarSync stops syncing, then this will help you get it back up and running.

First of all, make sure you are in an account that has administrator rights

Click on Finder

Press SHIFT CMD G to open the ‘Go to Folder’ window

Copy and Paste /Applications/SugarSync Manager/Contents/Resources/ into the box and click on ‘Go’

Double click on SugarSyncUninstaller.command

A Terminal window will open asking you to enter your admin password, so do this and press enter

The removal script will run, once its complete, restart the Mac

Once you have logged back in, go to and get the latest version of the software

Double click on the Disk Image (.dmg) to mount it, and then drag the SugarSync Manager app back into /Applications

Double click the SugarSync Manager app once in Applications, and it will fire up and ask you to enter your account details, once you have entered these then the app should start to check your folders for changed data, this can take upto 30-40 minutes depending on your internet connection, so be patient, once this has all been resolved then SugarSync will be back to it’s usual self.

This method resolves most issues with syncing, particularly if you entries in the logs similar to the following

com.SugarSync.Manager        waiting for connection

com.SugarSync.Manager        Job appears to have crashed: Abort trap

ReportCrash      Saved crash report for SugarSyncManager   version ??? (1.9.69)

Add a user to the Print Operator group

To add a non administrative user to the Print Operators group, you need to enter the following command into a Terminal window

sudo dseditgroup -o edit -u ADMINISTRATOR -p -a USER -t user _lpadmin

You will need to replace ADMINISTRATOR with the shortname of an admin account & you will need to replace USER with the shortname of the account you wish to add to the print operators group

when you hit enter then you will be prompted for your admin password, so enter that, but you will then be prompted “Please enter user password”, enter the password associated with the admin account mentioned in the command

To check if the user has been added to the Print Operators group then enter the following into a Terminal window

dscl . -read /Groups/_lpadmin GroupMembership

HELP! I’ve forgotten my administrator password – 10.7

If you have forgotten the passwords to any of your accounts on a mac then you can reset them by following these instructions

Reboot your Mac and hold down ALT

When it shows all available drives, choose the Recovery HD, if you have set a firmware password, then you will need to enter that before getting to the available drives

When booted into the Recovery HD, click on Utilities and then choose Terminal

When the Terminal window opens, type the following


A new window will open, click on your System Drive and you will then be able to select any available account on that drive and reset the password for it

Please be aware that you will not gain access to the keychain for that account, so if you are after information saved in that keychain then you won’t be able to get it. 

Image Capture Extension error

If you are getting this error on 10.7

“Image Capture Extension is trying to modify the printer settings, Type the name and password of a user in the Print Administrators group to allow this”

it is most likely down to the User not running as admin, with a scanner connected to the machine

the simple way of resolving this is to add the User with the problem to the _lpadmin group

to do this, open Terminal and type the following

dseditgroup -o edit -p -a usershortname -u adminshortname -t user _lpadmin

replace usershortname with the short name of the account having the problems and replace adminshortname with the short name of an admin account that you know the password to

once you hit enter it will say ‘Enter User Password’, but you MUST enter the password of the admin account you entered in the command

to verify that this has worked type the following into Terminal

dseditgroup _lpadmin

Check the group membership values at the bottom of the info that it shows and you should have all the admin accounts from the machine and the user account that you just added to the group

Create a Hidden Administrator

I like to hide the administrator account from prying eyes, this helps add to the security of your machine by not making it obvious what accounts are on the machine.

To do this you need to do a number of things, first of all log in to the Mac with an admin account.

Go to System Preferences, then Accounts, then click on Login Options & change the following options

Display login window as : Name and password
Disable Automatic Login

Next you can either create a new admin account to hide, or you can edit and hide an existing one

Now, right-click (CTRL Click) on the account you wish to hide and choose Advanced Options

Set the User ID to a number less than 500, I usually do between 490 and 499 as there are a few system accounts that use earlier numbers

Now change the Home directory to something someone wouldn’t think to look, a lot of people use /var/

It’s also a good idea to put a . in front of your home folder to hide it further, so the path would be /var/.admin

Now you need to move and rename your actual home folder, to do this it’s easiest to use the Terminal, so open that up and type the following

sudo mv /Users/admin /var/.admin
sudo chown -R admin /var/.admin

Now you need to remove the Public and Sites folders from your home folder, as you already have a Terminal window open then you can enter the following to remove them

sudo rm -R /var/.admin/Public /var/.admin/Sites

OK, now thats all done you need to make some changes to the loginwindow preferences, this can also be done in the Terminal, so enter the following

sudo defaults write /Library/Preferences/ Hide500Users -bool TRUE
sudo defaults write /Library/Preferences/ HiddenUsersList -array admin

This will hide any account with a User ID under 500 and add your ‘admin’ account to the hidden users list

Test this by rebooting and logging in as a non-admin user, go to System Preferences and then Accounts, if all is well then the admin account will not show up

Now log out and log in as the hidden admin user, I tend to put some applications on the Desktop of this hidden account, just ones that I’d rather the end user of the machine not use as they have the potential to break their machines if not used correctly (I once had a user use OnyX to display hidden files and then they deleted the mach.kernel as they didn’t recognise the file and thought it could be a virus) so I now keep this out of their reach